Senior Customer Service Representative - Remote

Our tax practice handles individual, partnership, S corp and trust returns, plus planning for business owners. The firm runs on CCH Axcess, Caseware and a client portal for document exchange. We started in 2008 and have grown to about 130 people.

GP CPAs is hiring for its operations team in San Antonio. Full-time and part-time shifts available. The Senior Customer Service Representative - Remote answers customer calls, chats and emails about orders, billing and account changes.

Duties

• Meet targets for handle time, quality score and customer satisfaction
• Answer inbound calls, live chats and emails from a queue
• Update customer records accurately
• Process returns, exchanges, refunds and address changes
• Complete required training and quality coaching sessions

Required qualifications

• 6+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $23.00 - $26.00 an hour

Expected hours: 38 - 45 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• Day shift
• No weekends

Work Location: Remote

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at GP CPAs.