Senior Customer Service Representative, Remote

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Since 1946, the firm has grown through acquisitions of independent advisory practices. Founded in 1946, we now have 1,600 employees.

ABOUT THE ROLE:

Consulenza Morelli is hiring for its Customer Care team in Milan. Full-time and part-time shifts available. You can work from home anywhere in Italy. We have no office requirement. Equipment is provided, including a laptop.

MAIN DUTIES:

• Transfer calls to the right department with a warm handoff
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead
• Meet targets for handle time, quality score and customer satisfaction
• Call customers back on open issues within the promised timeframe
• Update customer records accurately
• Explain bills and payment options and take payments over the phone

MINIMUM QUALIFICATIONS:

• 7+ years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked

PREFERRED:

• Chat support experience
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

WHAT YOU GET:

• Private health insurance
• Life insurance
• Meal vouchers
• Paid training
• Remote work allowance
• Training budget

Candidates must be eligible to work in Italy.

Please submit your CV in English.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consulenza Morelli S.p.A..