Senior Customer Service Representative

Product, engineering and support teams work out of offices in Espoo, Uusimaa and two nearshore delivery centers. Reedflow employs 22,900 people across engineering hubs in Espoo and three other locations, building ERP software for mid-market manufacturers.

Role overview:

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. On site, Jacksonville.

Duties:

• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Escalate complaints that need a supervisor or another department.

About you:

• 7+ years of customer service, retail, hospitality or call center experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Typing speed of at least 35 WPM.
• Must pass a background check.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

The salary range for this role is $24.50 - $27.00/hr. This range reflects base salary only.

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• Paid parental leave.
• Employee discount.
• Short- and long-term disability.

EOE. We participate in E-Verify.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Reedflow Oyj.