Senior Customer Service Representative

Most clients live within an hour's drive and come in for reviews twice a year. We know our clients well, often three generations of the same family.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Ravenhook Capital is hiring for its Member Services team in Tulsa. Full-time and part-time shifts available. This position is on site in Tulsa.

Essential duties and responsibilities:

• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Document every interaction in Zendesk or Salesforce Service Cloud
• Call customers back on open issues within the promised timeframe

Skills and experience:

• 5+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Typing speed of at least 35 WPM

Job Type: Part-time

Pay: $20.50 - $25.00/hr

Expected hours: 15 - 25 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time
• Referral program
• Disability insurance
• Free parking

Schedule:

• Monday to Friday
• No weekends

Experience:

• Customer Service Representative: 4 years (Preferred)

Ability to Commute:

• Tulsa, OK (Required)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ravenhook Capital, LLC.