Senior Customer Service Representative

Employee benefit plan audits and single audits are a specialty. We have been family run since 1956. Busy season means 55-hour weeks from February through April 15, and summers are lighter.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Quincy Associates is hiring for its Billing team in Hialeah. Full-time and part-time shifts available. This role is fully remote within the US. Strong written English is important, since much of our work is async.

Duties:

• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Update customer records accurately
• Complete required training and quality coaching sessions

Required qualifications:

• 7+ years of customer service, retail, hospitality or call center experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Reliable attendance. Schedule adherence is tracked

Job Type: Full-time

Pay: $23.50-$26.50 an hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Monday to Friday
• 8 hour shift
• Day shift

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quincy Associates, LLC.