Senior Customer Service Representative

Employee benefit plan audits and single audits are a specialty. We have been family run since 1956. Busy season means 55-hour weeks from February through April 15, and summers are lighter. This is a new role. The team has doubled in size over the past year.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This role is fully remote within the US.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Explain bills and payment options and take payments over the phone.
• Escalate complaints that need a supervisor or another department.
• Meet targets for handle time, quality score and customer satisfaction.
• Look up orders, accounts and shipping status in the CRM and order system.

QUALIFICATIONS

• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $25.00 - $28.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid sick time
• Paid time off
• Overtime pay

Schedule:

• Day shift
• No weekends
• 8 hour shift

Experience:

• Customer Service Representative: 4 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Quincy Associates, LLC.