Senior Customer Service Representative

Customers order through counter sales, outside reps and our online portal.

Job summary

Prairie Distribution is hiring for its Returns team in Mexico City. Full-time and part-time shifts available. This is a full-time remote role. We use an employer of record in Mexico, so you get a proper employment contract, not a freelance agreement. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. You need a reliable internet connection and somewhere quiet to work.

Main duties

• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Complete required training and quality coaching sessions.

Skills and experience

• Must pass a background check.
• Clear speaking voice and good listening skills.
• Reliable attendance. Schedule adherence is tracked.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Benefits

Rate: MXN 31,000-MXN 40,000 monthly

• Annual team retreat.
• Two weeks of paid leave at year end.
• Performance bonus.

Candidates must be eligible to work in Mexico.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Distribution.