Senior Customer Service Representative

We run a fiber backbone of over 20,000 route miles, plus data centres and network operations centres. Retail stores, field technicians and customer care all report into regional operations teams. Techs take their trucks home and drive straight to the first job of the day.

Looking for a Senior Customer Service Representative who wants to stay somewhere for a while. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Contract role, full-time hours, paid in USD at the end of each month. Core hours are 10:00 to 15:00 CET. Please make sure you have a quiet place to work and a solid internet connection.

Responsibilities:

• Call customers back on open issues within the promised timeframe.
• Follow scripts and required disclosures on recorded lines.
• Look up orders, accounts and shipping status in the CRM and order system.
• Escalate complaints that need a supervisor or another department.
• Explain bills and payment options and take payments over the phone.

About you:

• 6+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Clear speaking voice and good listening skills.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What you get:

Salary: $1,750 to $2,300 per month

• Annual rate review.
• Flexible hours.
• Monthly internet allowance.

Duration: 9 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Poplardeck.