Senior Customer Service Representative

About the job

Vegetation management crews keep rights-of-way clear around power lines. PKH Water has an opening for a Senior Customer Service Representative. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Contract role, full-time hours, paid in USD at the end of each month. You will need at least 4 hours of overlap with US Eastern time. Equipment is provided, including a laptop.

The job includes: follow scripts and required disclosures on recorded lines; meet targets for handle time, quality score and customer satisfaction; look up orders, accounts and shipping status in the CRM and order system; document every interaction in Zendesk or Salesforce Service Cloud; explain bills and payment options and take payments over the phone.

Requirements:

5+ years of customer service, retail, hospitality or call centre experience.
Comfortable using multiple screens and systems at the same time.
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

We offer paid in usd, monthly payments via wire transfer or wise and paid time off.

Duration: 9 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PKH Water.