Senior Customer Service Representative

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across Arizona. Certification exams are paid for, and passing one comes with a raise.

Role overview

Phoenix IT is looking for a Senior Customer Service Representative to join a small, steady team. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement.

In this role you will

• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.
• Answer inbound calls, live chats and emails from a queue.
• Complete required training and quality coaching sessions.

Required qualifications

• 5+ years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.

Salary range: $23.50 - $26.50 per hour

Compensation and benefits

• Health, dental and vision coverage starting on day one.
• 401(k) with 4% match.
• 11 paid holidays.
• Employee assistance program.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Phoenix IT.