Senior Customer Service Representative

About Pesonen State Bank:

Our president works out of the main branch and knows most business customers personally.

The previous person in this role moved to another team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. This role is fully remote within Finland. We ship you a laptop and accessories before your first day.

What you'll be doing:

• Process returns, exchanges, refunds and address changes
• Look up orders, accounts and shipping status in the CRM and order system
• Document every interaction in Zendesk or Salesforce Service Cloud
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe

Skills and experience:

• 7+ years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Typing speed of at least 35 WPM

Schedule: Four 10-hour shifts, rotating weekend day

Pay and benefits:

Salary: €1,100-€1,250/month

• Overtime compensation
• Flexible working hours
• Wellness allowance
• Five weeks of annual leave
• Occupational pension

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pesonen State Bank Oy.