Senior Customer Service Representative

Clients drop by to pay premiums, ask about a claim or just say hello. Second-generation ownership: the founder's daughter runs the agency now. We started in 1978 and have grown to about 36 people.

Job summary

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Peachtree Mutual Insurance is hiring for its operations team in Scottsdale. Full-time and part-time shifts available. This role is fully remote within the US.

Essential duties and responsibilities

• Follow scripts and required disclosures on recorded lines.
• Meet targets for handle time, quality score and customer satisfaction.
• Answer inbound calls, live chats and emails from a queue.
• Update customer records accurately.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.

Required qualifications

• 7+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.
• Reliable attendance. Schedule adherence is tracked.
• High school diploma or GED.

Pay and benefits

Salary: $23.50-$28.00/hr

• Medical, dental and vision insurance.
• 401(k) with a 100% match up to 5%.
• 11 paid holidays.
• Employee assistance program.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Peachtree Mutual Insurance Inc..