Senior Customer Service Representative

Most of our associates work first and second shift in plants within 30 miles of the branch. Pacific Search Group places light industrial, warehouse and production workers with manufacturers and distribution centers. We started in 2004 and have grown to about 110 people.

Position summary

We are backfilling a position after an internal move. Pacific Search Group is hiring for its Member Services team in Burbank. Full-time and part-time shifts available. Fully remote. You can work from anywhere in the US. You will write a lot of updates, so clear written English is important.

In this role you will

• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Notice repeat problems and report them to your team lead

Minimum qualifications

• 5+ years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Reliable attendance. Schedule adherence is tracked
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)

Nice to have

• Knowledge of e-commerce order systems such as Shopify
• Chat support experience

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Rate: $26.00 - $30.00 per hour

What we offer

• Health insurance
• 401(k) with a 100% match up to 5%
• Paid time off
• Employee discount
• Home office stipend

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Applicants must be authorized to work in the U.S.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Pacific Search Group.