Senior Customer Service Representative

Customers pay monthly bills online, by phone or at the office. This role opened up because a team member is relocating. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Remote, with occasional travel to Ottawa (a few times a year).

• Call customers back on open issues within the promised timeframe.
• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.

WHAT WE'RE LOOKING FOR:

• 6+ years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

$26.50 - $29.50 an hour

We offer extended health and dental benefits, group rrsp with employer matching, three weeks paid vacation to start, paid sick days and overtime paid at time and a half.

Please include a short note on why this role interests you.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ottawa Electric.