Senior Customer Service Representative

Our producers answer their own phones and visit commercial clients in person. Family owned and operated since 1993.

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Remote, open to candidates across the US.

In this role you will

• Meet targets for handle time, quality score and customer satisfaction
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe

Minimum qualifications

• 5+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Reliable attendance. Schedule adherence is tracked
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check

Job Type: Part-time

Pay: $27.50 - $31.00/hr

Expected hours: 16 - 24 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off
• Dental insurance

Schedule:

• Monday to Friday
• Day shift

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Oakland Mutual Inc..