Senior Customer Service Representative

Most jobs are within 30 minutes of the shop. Family-run since 1983, now on the third generation. Still family owned, 43 years on.

Northwoods Electric is hiring for its Customer Care team in Beaverton. Full-time and part-time shifts available. This is an in-person role at our Beaverton location.

What you'll be doing:

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Notice repeat problems and report them to your team lead.
• Process returns, exchanges, refunds and address changes.
• Follow scripts and required disclosures on recorded lines.

Skills and experience:

• 6+ years of customer service, retail, hospitality or call center experience.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.
• Typing speed of at least 35 WPM.

Job Type: Full-time

Pay: $21.50 - $25.50 an hour

Expected hours: 36 - 40 per week

Benefits:

• Paid time off
• Paid training
• 401(k) matching

Schedule:

• No weekends
• Day shift
• Monday to Friday

Experience:

• Customer Service Representative: 5 years (Required)

Ability to Commute:

• Beaverton, OR (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northwoods Electric.