Senior Customer Service Representative

Small budget and a long waiting list, so we are careful with every dollar. Evening and weekend events come up a few times a year.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Fully remote, but we prefer candidates within a few hours of Central time.

Duties:

• Look up orders, accounts and shipping status in the CRM and order system.
• Transfer calls to the right department with a warm handoff.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Update customer records accurately.
• Call customers back on open issues within the promised timeframe.

About you:

• 6+ years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $24.50 - $28.50 per hour

Expected hours: 36 - 40 per week

Benefits:

• Dental insurance
• 401(k) matching
• Paid time off

Schedule:

• Day shift
• 8 hour shift
• No weekends

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northside Food Bank LLC.