Senior Customer Service Representative

About us:

Beer, wine and spirits go out to bars, restaurants and liquor stores daily. Most orders deliver next day from the nearest branch. Founded in 1991, we now have 90 employees. Saturday mornings rotate across branch staff.

About the role:

Nilsson Handel is hiring for its Returns team in Gothenburg. Full-time and part-time shifts available. You can work from home anywhere in Sweden. We have no office requirement. You get a company laptop and a headset before you start.

What you'll do:

• Follow scripts and required disclosures on recorded lines.
• Complete required training and quality coaching sessions.
• Call customers back on open issues within the promised timeframe.
• Escalate complaints that need a supervisor or another department.
• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.

Skills and experience:

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Reliable attendance. Schedule adherence is tracked.
• Clear speaking voice and good listening skills.
• High school diploma or GED.
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.

What we offer:

Salary range: SEK 13,500 to SEK 17,500 per month

• Occupational pension.
• Five weeks of annual leave.
• Wellness allowance.
• Flexible working hours.
• Overtime compensation.

We may close the role early, so do not wait too long to apply.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nilsson Handel.