Senior Customer Service Representative

Family-run since 1988, now on the third generation. Every truck is stocked the same way, so anyone can grab any van. We started in 1988 and have grown to about 12 people.

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Remote position. Most of the team is in Houston, but nobody is required to come in.

What you'll be doing

• Complete required training and quality coaching sessions
• Document every interaction in Zendesk or Salesforce Service Cloud
• Answer inbound calls, live chats and emails from a queue
• Call customers back on open issues within the promised timeframe
• Notice repeat problems and report them to your team lead
• Look up orders, accounts and shipping status in the CRM and order system

Requirements

• 6+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• High school diploma or GED
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time

Murphy Electrical Contractors is an Equal Opportunity Employer, including disability and protected veteran status.

Job Type: Full-time

Pay: $26.00 - $29.00/hr

Expected hours: 36 - 40 per week

Benefits:

• Health insurance
• 401(k) matching
• Paid time off

Schedule:

• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer Service Representative: 5 years (Required)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Murphy Electrical Contractors LLC.