Senior Customer Service Representative

Since 1957, the firm has administered 401(k) and profit-sharing plans for employers in Kentucky. Most of the day-to-day work involves portfolio rebalancing, tax-loss harvesting and quarterly reviews. Still family owned, 69 years on.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within the US.

Your responsibilities:

• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.
• Update customer records accurately.
• Follow scripts and required disclosures on recorded lines.
• Escalate complaints that need a supervisor or another department.

About you:

• 6+ years of customer service, retail, hospitality or call center experience.
• Clear speaking voice and good listening skills.
• Typing speed of at least 35 WPM.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits:

• Health insurance.
• 401(k) with a 100% match up to 5%.
• Paid sick leave.
• Home office stipend.
• Uniforms provided.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at MR Wealth Management.