Senior Customer Service Representative

Midwest Precision is a job shop with 13 machinists, welders and fabricators. Our owner programs the CNCs and quotes every job. Shift differential is paid for second and third shifts.

Midwest Precision is hiring for its operations team in Columbus. Full-time and part-time shifts available. Fully remote. You can work from anywhere in the US. Communication happens mostly in Slack and short video calls.

Key responsibilities

• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Answer inbound calls, live chats and emails from a queue.
• Call customers back on open issues within the promised timeframe.

You'll need

• 6+ years of customer service, retail, hospitality or call center experience.
• Typing speed of at least 35 WPM.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.

Job Type: Full-time

Pay: $24.00 - $26.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Paid sick time
• Dental insurance
• Employee assistance program
• Paid training
• Overtime pay

Schedule:

• Monday to Friday
• Day shift
• No weekends

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Midwest Precision LLC.