Senior Customer Service Representative

Most new business comes from referrals by existing clients. Personal lines make up about 70 percent of premium. Founded in 1991, we now have 27 employees. Most of the office has been here more than ten years.

Miami Valley Assurance is hiring a Senior Customer Service Representative to work remotely from the US. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote within the US. The team meets in Cincinnati once a quarter, travel covered. Please make sure you have a quiet place to work and a solid internet connection.

Main duties:

• Update customer records accurately.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Follow scripts and required disclosures on recorded lines.

About you:

• 5+ years of customer service, retail, hospitality or call center experience.
• Must pass a background check.
• Clear speaking voice and good listening skills.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits:

• Health insurance.
• 401(k) with 4% match.
• 11 paid holidays.
• Short- and long-term disability.
• Employee discount.
• Vision insurance.
• Paid training.

Applications are reviewed as they come in.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Miami Valley Assurance.