Senior Customer Service Representative

Role overview

We're looking for a Senior Customer Service Representative to join our team in Houston. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a fully remote position open to candidates anywhere in the US.

Your responsibilities

• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Notice repeat problems and report them to your team lead

Required qualifications

• 5-7 years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Comfortable using multiple screens and systems at the same time

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Perks and benefits

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• 12 weeks of paid parental leave

The company

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

We are an equal opportunity employer. If you need an accommodation during the application process, let us know.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..