Senior Customer Service Representative

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded in 1972, we now have 6,600 employees.

Role overview:

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. On site, Paris.

Essential duties and responsibilities:

• Explain bills and payment options and take payments over the phone.
• Look up orders, accounts and shipping status in the CRM and order system.
• Notice repeat problems and report them to your team lead.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.
• Update customer records accurately.
• Process returns, exchanges, refunds and address changes.
• Answer inbound calls, live chats and emails from a queue.

Minimum qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.

Preferred qualifications:

• Prior billing or insurance call centre work.
• Bilingual English and Spanish (pay differential)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Salary range: €35,000 - €42,000 annually

Pay and benefits:

• Health insurance (mutuelle) covered at 60%.
• RTT days.
• 50% of public transport pass reimbursed.
• Profit-sharing.
• Meal vouchers.
• Works council (CSE) benefits.

Relocation support is available for the right candidate.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Merrick Assurance Corp..