Senior Customer Service Representative

Government clients use us for program management, grant administration and audits. Most engagements run three to nine months, with a small team on site part of the week. We started in 1999 and have grown to about 110 people. Travel runs Monday through Thursday on most projects, with Fridays in the home office. We are adding a Senior Customer Service Representative to our operations team.

This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in Dallas, but nobody is required to come in.

What you'll do:

Update customer records accurately. Follow scripts and required disclosures on recorded lines. Complete required training and quality coaching sessions. Meet targets for handle time, quality score and customer satisfaction. Document every interaction in Zendesk or Salesforce Service Cloud.

Qualifications:

6+ years of customer service, retail, hospitality or call center experience. High school diploma or GED. Typing speed of at least 35 WPM.

Magnolia Advisors is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Job Type: Contract, Contract

Pay: $23.50-$29.00/hr

Expected hours: 15 - 25 per week

Benefits:

• Paid training
• Weekly pay

Schedule:

• Day shift
• 8 hour shift

Experience:

• Customer Service Representative: 3 years (Preferred)

Work Location: Remote

Duration: 6 months. Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Magnolia Advisors.