Senior Customer Service Representative

Our broker has sold homes in Hollywood since 2004. Clients often come back to us for their second and third home. Family owned and operated since 2004. Looking for a Senior Customer Service Representative who wants to stay somewhere for a while.

Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote within the US. The team meets in Hollywood once a quarter, travel covered.

Essential duties and responsibilities:

• Notice repeat problems and report them to your team lead
• Explain bills and payment options and take payments over the phone
• Update customer records accurately
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes

What we're looking for:

• 5-7 years of customer service, retail, hospitality or call center experience
• High school diploma or GED
• Must pass a background check
• Clear speaking voice and good listening skills
• Basic computer skills (Windows, Outlook, web browsers)

Job Type: Full-time

Pay: $21.50 - $25.50 per hour

Expected hours: 40 per week

Benefits:

• Paid sick time
• Health insurance
• Paid time off
• Overtime pay
• Vision insurance

Schedule:

• Monday to Friday
• Day shift
• 8 hour shift

Experience:

• Customer Service Representative: 5 years (Preferred)

Work Location: Remote

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lanterncrest Living.