Senior Customer Service Representative

Headquartered in Omaha, the company runs operations centres in Nebraska and two other locations. Our lending business funds equipment, vehicles and working capital for small and mid-sized companies across the US. We started in 1984 and have grown to about 8,600 people. Compliance reviews outgoing client email, so expect to write carefully.

The role

This is a new position created as the team has grown over the last year. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. The company is based in Omaha, the US. We are a distributed team spread across a few time zones. We hire in Belgium through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. You will need at least 4 hours of overlap with US Central time. We use Slack, Notion and Google Meet. Cameras on for team calls.

Main duties

• Complete required training and quality coaching sessions
• Answer inbound calls, live chats and emails from a queue
• Document every interaction in Zendesk or Salesforce Service Cloud
• Explain bills and payment options and take payments over the phone
• Transfer calls to the right department with a warm handoff

Required qualifications

• 6+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Must pass a background check
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster

Preferred qualifications

• Experience handling escalations
• Chat support experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Why work with us

• Annual team retreat
• Public holidays observed per your country
• Company laptop
• 20 days paid time off
• Annual salary review

Due to the number of applications, only shortlisted candidates will be contacted.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Kim Asset Management.