Senior Customer Service Representative

About the job

Profitable, no outside investors, and no plans to take any. Looking for a Senior Customer Service Representative who wants to stay somewhere for a while. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You can work from home anywhere in the US. We have no office requirement. We use Slack, Notion and Google Meet. Cameras on for team calls.

The job includes: answer inbound calls, live chats and emails from a queue; update customer records accurately; process returns, exchanges, refunds and address changes; notice repeat problems and report them to your team lead.

About you

7+ years of customer service, retail, hospitality or call center experience.
Able to sit at a workstation and wear a headset for a full shift.
Must pass a background check.
Comfortable using multiple screens and systems at the same time.

Schedule: Four 10-hour shifts, rotating weekend day.

We offer health insurance, 401(k) with company match and paid holidays.

Please include a short note on why this role interests you.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hillsboro Labs LLC.