Senior Customer Service Representative

Profitable, no outside investors, and no plans to take any. We grow when customers pay us.

Job summary:

HH Apps is hiring for its Orders team in Valencia. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. On site, Valencia.

Duties:

• Answer inbound calls, live chats and emails from a queue.
• Meet targets for handle time, quality score and customer satisfaction.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.

Required qualifications:

• 5+ years of customer service, retail, hospitality or call centre experience.
• Typing speed of at least 35 WPM.
• Able to sit at a workstation and wear a headset for a full shift.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation and benefits:

• Private health insurance.
• Stock options.
• Flexible remuneration plan.
• Overtime paid.
• Paid training.
• Meal vouchers.

We look at every application, usually within a week.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HH Apps.