Senior Customer Service Representative

This is a backfill for a team member who moved to another team. The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in the US.

Job duties

• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Document every interaction in Zendesk or Salesforce Service Cloud
• Update customer records accurately

About you

• 5-7 years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Comfortable using multiple screens and systems at the same time
• Reliable attendance. Schedule adherence is tracked

Bonus points

• Knowledge of e-commerce order systems such as Shopify
• Experience handling escalations

Schedule: Four 10-hour shifts, rotating weekend day

Compensation and benefits

• Medical, dental and vision insurance
• 401(k) with company match
• Paid sick leave
• Flexible spending account
• Paid parental leave
• $1,000 home office setup budget
• Health insurance

The company

Lanes cover most of the US, with dense regional networks in California. Safety and compliance teams monitor ELDs, cameras and hours of service. Home weekly on regional runs, daily on local.

Green Hauling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Send us your resume. No cover letter needed.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Green Hauling Inc..