Senior Customer Service Representative

Public utility commissions regulate rates and service standards. Pension plan for most employees.

Frontier Energy is hiring for its Orders team in New York City. Full-time and part-time shifts available. Remote, open to candidates across the US. Equipment is provided, including a laptop.

In this role you will

• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.
• Transfer calls to the right department with a warm handoff.
• Process returns, exchanges, refunds and address changes.
• Call customers back on open issues within the promised timeframe.

Skills and experience

• 5-7 years of customer service, retail, hospitality or call center experience.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Typing speed of at least 35 WPM.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

What you get

Pay range: $29.50-$33.50/hr. Final offer will depend on experience.

• Health insurance.
• 401(k) with company match.
• Paid parental leave.

Frontier Energy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Send us your resume. No cover letter needed.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Frontier Energy.