Senior Customer Service Representative

Launch teams support new vehicle programs from prototype to full production. Most supervisors started on the line.

The role

The person in this role is relocating, so we are hiring a replacement. The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. The work is on site and cannot be done remotely.

Duties

• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Call customers back on open issues within the promised timeframe
• Document every interaction in Zendesk or Salesforce Service Cloud

About you

• 5+ years of customer service, retail, hospitality or call center experience
• Typing speed of at least 35 WPM
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check
• Basic computer skills (Windows, Outlook, web browsers)
• Reliable attendance. Schedule adherence is tracked

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer

Rate: $33.50 - $36.50 per hour

• Medical, dental and vision insurance
• 401(k) with 4% match
• 12 weeks of paid parental leave
• Paid training

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Foxglove Automotive Co., Ltd..