Senior Customer Service Representative

A bit about us:

Finchfield Project is a small nonprofit with 20 staff and about 150 regular volunteers.

Job summary:

Finchfield Project is hiring for its operations team in Sacramento. Full-time and part-time shifts available. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You can work from home anywhere in the US. We have no office requirement. Most communication happens in Slack, with short video calls when needed.

Duties:

• Call customers back on open issues within the promised timeframe
• Meet targets for handle time, quality score and customer satisfaction
• Explain bills and payment options and take payments over the phone
• Answer inbound calls, live chats and emails from a queue
• Follow scripts and required disclosures on recorded lines

Minimum qualifications:

• 5+ years of customer service, retail, hospitality or call center experience
• Basic computer skills (Windows, Outlook, web browsers)
• Able to sit at a workstation and wear a headset for a full shift
• Must pass a background check

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

What we offer:

Salary: $24.00-$30.00 per hour

• Life insurance
• Paid time off
• Paid holidays

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Finchfield Project LLC.