Senior Customer Service Representative

We provide substance use treatment, including detox, residential care and intensive outpatient programs. Most clients use insurance, and we are in network with the major plans in Scotland. Staff get a mental health day each quarter, separate from PTO.

Overview:

We're looking for a Senior Customer Service Representative to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. You will join as an independent contractor on a long-term agreement. Payment is monthly in USD. You will need to be available during UK office hours, at least until 3:00 PM GMT. Communication happens mostly in Slack and short video calls.

Job duties:

• Transfer calls to the right department with a warm handoff.
• Explain bills and payment options and take payments over the phone.
• Process returns, exchanges, refunds and address changes.
• Complete required training and quality coaching sessions.

Qualifications:

• Must pass a background check.
• Typing speed of at least 35 WPM.
• Basic computer skills (Windows, Outlook, web browsers)
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.
• Reliable attendance. Schedule adherence is tracked.

Schedule: Part-time, 20 to 25 hours per week including Saturdays

Why work with us:

• Flexible hours.
• Paid time off.
• Long-term engagement.

The posting will close once we have a strong shortlist.

Duration: 6 months. Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Edinburgh Therapy.