Senior Customer Service Representative

We make a web-based inventory and purchasing system used by independent restaurants, breweries and small food manufacturers. Founded in 2010, the business writes the billing, metering and customer portal software that small water and electric utilities run on.

This is a newly created position. The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll be doing:

Follow scripts and required disclosures on recorded lines. Transfer calls to the right department with a warm handoff. Notice repeat problems and report them to your team lead. Complete required training and quality coaching sessions. Answer inbound calls, live chats and emails from a queue. Call customers back on open issues within the promised timeframe.

Who you are:

5-7 years of customer service, retail, hospitality or call center experience. Clear speaking voice and good listening skills. Able to sit at a workstation and wear a headset for a full shift. Must pass a background check. For remote roles: quiet workspace and wired internet at 25 Mbps or faster. Reliable attendance. Schedule adherence is tracked.

Also helpful:

Zendesk, Five9 or Genesys experience.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

What we offer:

Salary: $55,000-$74,000 per year

Health insurance. 401(k) with company match. Paid sick leave.

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

This position requires a background check.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dogwoodline.