Senior Customer Service Representative

Dobrudzha Food Co-op is hiring a Senior Customer Service Representative for our Sofia location. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. The work is on site and cannot be done remotely.

DAY TO DAY

• Complete required training and quality coaching sessions
• Escalate complaints that need a supervisor or another department
• Answer inbound calls, live chats and emails from a queue
• Process returns, exchanges, refunds and address changes
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines

YOU'LL NEED

• 6+ years of customer service, retail, hospitality or call centre experience
• High school diploma or GED
• Must pass a background check
• Clear speaking voice and good listening skills
• Reliable attendance. Schedule adherence is tracked
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

WHY WORK WITH US

€1,000-€1,350 monthly

• Private medical care
• Annual bonus
• Life insurance
• Multisport card
• Staff meals
• Overtime paid

A BIT ABOUT US

Customers shop in store, order online for curbside pickup, or use home delivery. The co-op is owned by its members, who get a share of profits each year. We started in 1958 and have grown to about 150 people.

Please include your notice period and salary expectations.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Dobrudzha Food Co-op EOOD.