Senior Customer Service Representative

Denver Planning Group is hiring a Senior Customer Service Representative to work remotely from France. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Our team is spread across 8 countries. Headquarters is in Denver. Employment is through our payroll partner in France. Salary is paid monthly in euros. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. Day-to-day communication is in Slack and Google Meet.

Key responsibilities

• Escalate complaints that need a supervisor or another department.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Look up orders, accounts and shipping status in the CRM and order system.
• Explain bills and payment options and take payments over the phone.
• Notice repeat problems and report them to your team lead.
• Meet targets for handle time, quality score and customer satisfaction.
• Call customers back on open issues within the promised timeframe.
• Transfer calls to the right department with a warm handoff.

Skills and experience

• Able to sit at a workstation and wear a headset for a full shift.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• Reliable attendance. Schedule adherence is tracked.
• Comfortable using multiple screens and systems at the same time.

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Pay and benefits

€21,000 - €23,000 annually

• Monthly internet allowance.
• Health insurance through our employer-of-record partner.
• Annual team retreat.
• Paid sick days.

About Denver Planning Group

Our office is in a converted house near downtown Denver. We started in 2011 and have grown to about 12 people. Dress is business casual, and suits come out for client meetings.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Denver Planning Group.