Senior Customer Service Representative

Who we are

Built and run from Rotterdam, the site connects pet owners with local sitters and dog walkers.

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Fully remote. You can work from anywhere in the Netherlands.

In this role you will

• Transfer calls to the right department with a warm handoff
• Document every interaction in Zendesk or Salesforce Service Cloud
• Follow scripts and required disclosures on recorded lines
• Notice repeat problems and report them to your team lead

What we're looking for

• Reliable attendance. Schedule adherence is tracked
• Must pass a background check
• High school diploma or GED
• Comfortable using multiple screens and systems at the same time

Bonus points

• Bilingual English and Spanish (pay differential)
• Zendesk, Five9 or Genesys experience

What you get

Salary range: €2,100 to €2,500/month

• Pension scheme
• 8% holiday allowance
• Overtime allowance
• Home office allowance
• 25 annual leave days
• Bike plan
• Travel allowance

We may close the role early, so do not wait too long to apply.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at de Jong Marketplace.