Senior Customer Service Representative

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Annual releases gave way to two-week sprints years ago, and the platform now handles over 200 million API calls a day. Founded in 2008, we now have 620 employees. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

The role

Our team is growing and we are hiring a Senior Customer Service Representative. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This role is fully remote within Hungary. We send you a laptop and the accessories you need on day one.

Essential duties and responsibilities

• Look up orders, accounts and shipping status in the CRM and order system
• Call customers back on open issues within the promised timeframe
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead

Minimum qualifications

• 5-7 years of customer service, retail, hospitality or call centre experience
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM

Preferred qualifications

• Knowledge of e-commerce order systems such as Shopify
• Zendesk, Five9 or Genesys experience
• Chat support experience

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Compensation: HUF 340,000-HUF 400,000/month

What you get

• Private medical care
• Extra annual leave days
• Overtime paid
• Cafeteria benefit system
• Life insurance
• Remote work allowance
• Multisport card

This posting may close early if we receive enough applications.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at DCD Data Bt..