Senior Customer Service Representative

Regulatory oversight is constant, and the compliance department is one of the largest in the company. Since 1946, the firm has grown through acquisitions of independent advisory practices. Founded in 1946, we now have 1,600 employees.

About the role:

We're looking for a Senior Customer Service Representative to join our team. This is a remote role. Looking for patient people who can follow a process, type while they talk and stay polite with upset callers. Remote position. Most of the team is in Milan, but nobody is required to come in.

Duties:

• Escalate complaints that need a supervisor or another department.
• Process returns, exchanges, refunds and address changes.
• Update customer records accurately.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Explain bills and payment options and take payments over the phone.

Required qualifications:

• 6+ years of customer service, retail, hospitality or call centre experience.
• Basic computer skills (Windows, Outlook, web browsers)
• Must pass a background check.
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster.
• High school diploma or GED.
• Clear speaking voice and good listening skills.
• Comfortable using multiple screens and systems at the same time.

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Benefits:

• Private health insurance.
• Life insurance.
• Paid training.
• Remote work allowance.
• Flexible remuneration plan.

We review applications as they come in.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Consulenza Morelli S.p.A..