Senior Customer Service Representative

About the job

Employee benefits clients use us for group health, dental, vision and life plans. Collins Insurance Services is hiring for its operations team in Amsterdam. Full-time and part-time shifts available. You will be employed through our employer-of-record partner in the Netherlands, with a local contract and salary paid in euros. Core hours are 10:00 AM to 4:00 PM UK time.

The job includes: transfer calls to the right department with a warm handoff; follow scripts and required disclosures on recorded lines; escalate complaints that need a supervisor or another department; document every interaction in Zendesk or Salesforce Service Cloud.

You'll need

Must pass a background check.
Basic computer skills (Windows, Outlook, web browsers)

Schedule: Monday to Friday, 8:00 AM to 4:30 PM.

Salary: €2,200 - €2,900 monthly

We offer annual salary review, co-working space stipend, two weeks of paid leave at year end, home office setup budget and performance bonus.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Collins Insurance Services Ltd.