Senior Customer Service Representative

Since 1927, the bank has grown through more than a dozen acquisitions. Most lenders have lived in the area for decades and know their borrowers.

Job summary:

Chestnuttrack is hiring a Senior Customer Service Representative to work remotely from Canada. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. This is a full-time remote role. We use an employer of record in Canada, so you get a proper employment contract, not a freelance agreement. Our standups are at 9:00 AM Pacific.

Main duties:

• Look up orders, accounts and shipping status in the CRM and order system
• Meet targets for handle time, quality score and customer satisfaction
• Update customer records accurately
• Notice repeat problems and report them to your team lead
• Answer inbound calls, live chats and emails from a queue

Qualifications:

• 5-7 years of customer service, retail, hospitality or call centre experience
• Clear speaking voice and good listening skills
• High school diploma or GED
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Comfortable using multiple screens and systems at the same time

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

$25.00 - $28.00 per hour

Benefits:

• Annual learning budget
• Two weeks of paid leave at year end
• Annual salary review
• Co-working space stipend
• Flexible hours

Accommodations are available on request for candidates taking part in all aspects of the selection process.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chestnuttrack.