Senior Customer Service Representative

The position:

This is a new role. The team has doubled in size over the past year. Hourly pay plus quarterly performance bonus, health benefits after 60 days and paid time off. Fully remote. You can work from anywhere in the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

Key responsibilities:

• Look up orders, accounts and shipping status in the CRM and order system
• Explain bills and payment options and take payments over the phone
• Notice repeat problems and report them to your team lead
• Follow scripts and required disclosures on recorded lines
• Escalate complaints that need a supervisor or another department
• Call customers back on open issues within the promised timeframe

Requirements:

• 5+ years of customer service, retail, hospitality or call center experience
• Able to sit at a workstation and wear a headset for a full shift
• Basic computer skills (Windows, Outlook, web browsers)

Why work with us:

The salary range for this role is $24.50 - $30.00/hr. This range reflects base salary only.

• Health, dental and vision coverage starting on day one
• 401(k) with company match
• 11 paid holidays
• Uniforms provided
• Short- and long-term disability
• Health insurance
• 401(k) with 4% match

A bit about us:

Clients range from single-location retailers to franchise groups with hundreds of stores, all running our point-of-sale and loyalty software. Laptops are MacBook Pros, and you pick your own editor.

Chesapeake Cloud is an Equal Opportunity Employer, including disability and protected veteran status.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chesapeake Cloud.