Senior Customer Service Representative

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Founded as a farmers' mutual in 1991, the company is now one of the larger mutual insurers in India. We started in 1991 and have grown to about 9,000 people. Hail season means long days for field adjusters.

The position:

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. You will be employed through our employer-of-record partner in the US, with a local contract and salary paid in USD. Clear written English is a must, as the team works across time zones.

Main duties:

• Answer inbound calls, live chats and emails from a queue
• Look up orders, accounts and shipping status in the CRM and order system
• Escalate complaints that need a supervisor or another department
• Follow scripts and required disclosures on recorded lines
• Process returns, exchanges, refunds and address changes

Required qualifications:

• 5-7 years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• Clear speaking voice and good listening skills
• Typing speed of at least 35 WPM
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Rate: $22.50-$26.50 per hour

What you get:

• Paid parental leave
• Home office setup budget
• Annual team retreat
• Co-working space stipend
• Public holidays observed per your country
• Wellness allowance

EOE. We participate in E-Verify.

We read every application and reply within about a week.

Offers are contingent on a background check and drug screen.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Caskridge Mutual.