Senior Customer Service Representative

Canyon Mutual Insurance is hiring a Senior Customer Service Representative to work remotely from the US. Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Fully remote. You can work from anywhere in the US. We talk mostly in Slack and hop on quick calls when something needs discussing.

What you'll do

• Transfer calls to the right department with a warm handoff.
• Look up orders, accounts and shipping status in the CRM and order system.
• Document every interaction in Zendesk or Salesforce Service Cloud.
• Call customers back on open issues within the promised timeframe.
• Complete required training and quality coaching sessions.

Skills and experience

• 5+ years of customer service, retail, hospitality or call center experience.
• Able to sit at a workstation and wear a headset for a full shift.
• Typing speed of at least 35 WPM.
• High school diploma or GED.

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits

Pay: $25.50 - $28.50 an hour

• Medical, dental and vision insurance.
• 401(k) with company match.
• 11 paid holidays.
• Employee discount.
• Vision insurance.
• Short- and long-term disability.

Company overview

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Canyon Mutual Insurance is a property and casualty insurer writing policies in 30 states through independent agents.

We are unable to sponsor visas for this position.

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Canyon Mutual Insurance.