Senior Customer Service Representative

The company:

Physician-owned and not part of a hospital system. Patients often bring their parents and kids to the same doctor. We started in 2008 and have grown to about 21 people. Charting time is blocked on the schedule at the end of each day.

Job summary:

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. Our team is spread across 8 countries. Headquarters is in Portland. We hire in Italy through an employer of record, so this is a regular full-time job with local payroll and statutory benefits. Our standups are at 9:00 AM Pacific. We use Slack, Notion and Google Meet. Cameras on for team calls.

Your responsibilities:

• Escalate complaints that need a supervisor or another department
• Notice repeat problems and report them to your team lead
• Update customer records accurately
• Explain bills and payment options and take payments over the phone

Who you are:

• 5+ years of customer service, retail, hospitality or call centre experience
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Must pass a background check
• Able to sit at a workstation and wear a headset for a full shift
• Clear speaking voice and good listening skills
• High school diploma or GED

Schedule: Monday to Friday, 11:00 AM to 7:30 PM

Why work with us:

Salary: €16,500 to €20,000/year

• Home office setup budget
• Annual team retreat
• 20 days paid time off
• Performance bonus

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bowerbrook Health.