Senior Customer Service Representative

Every account manager handles a full book, from quotes to renewals to claims questions. Second-generation ownership: the founder's daughter runs the agency now. We are replacing a colleague who is moving away.

Paid training for the first two weeks. After that you will handle 40 to 60 contacts per shift. Blue Ridge Underwriters is hiring for its Customer Care team in Dearborn. Full-time and part-time shifts available.

Duties:

Explain bills and payment options and take payments over the phone. Answer inbound calls, live chats and emails from a queue. Transfer calls to the right department with a warm handoff. Look up orders, accounts and shipping status in the CRM and order system. Complete required training and quality coaching sessions. Meet targets for handle time, quality score and customer satisfaction. Escalate complaints that need a supervisor or another department.

Who you are:

5-7 years of customer service, retail, hospitality or call center experience. Typing speed of at least 35 WPM. Able to sit at a workstation and wear a headset for a full shift. Reliable attendance. Schedule adherence is tracked.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: No less than 32 per week

Benefits:

• 401(k) matching
• Paid sick time
• Dental insurance
• Referral program
• Uniforms
• Vision insurance

Schedule:

• Monday to Friday
• Day shift

Experience:

• Customer Service Representative: 4 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Dearborn, MI (Preferred)

Work Location: In person

Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Blue Ridge Underwriters.