Senior Customer Service Representative

Wealth management, mortgage and treasury services each operate as separate lines of business. Founded in 2000, we now have 680 employees. Business casual all week, jeans on Fridays.

About the role

Black Hills Bank & Trust has an opening for a Senior Customer Service Representative. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. Remote position. Most of the team is in New York City, but nobody is required to come in. Clear written English is a must, as the team works across time zones.

Responsibilities

• Process returns, exchanges, refunds and address changes
• Follow scripts and required disclosures on recorded lines
• Meet targets for handle time, quality score and customer satisfaction
• Look up orders, accounts and shipping status in the CRM and order system
• Complete required training and quality coaching sessions
• Notice repeat problems and report them to your team lead
• Escalate complaints that need a supervisor or another department

Required qualifications

• Comfortable using multiple screens and systems at the same time
• Able to sit at a workstation and wear a headset for a full shift
• High school diploma or GED
• Typing speed of at least 35 WPM

Pay and benefits

Starting pay: $30.50-$35.50 per hour, depending on experience and certifications.

• Health, dental and vision coverage starting on day one
• 401(k) with a 100% match up to 5%
• Paid holidays
• Weekly pay

Black Hills Bank & Trust is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

This position requires a background check.

Start: Flexible.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Black Hills Bank & Trust.