Senior Customer Service Representative

Catastrophe teams deploy adjusters within days of a major storm.

Overview

The Senior Customer Service Representative answers customer calls, chats and emails about orders, billing and account changes. This role is fully remote within the US.

In this role you will

• Meet targets for handle time, quality score and customer satisfaction
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Transfer calls to the right department with a warm handoff
• Answer inbound calls, live chats and emails from a queue
• Explain bills and payment options and take payments over the phone
• Look up orders, accounts and shipping status in the CRM and order system

What you need

• 5+ years of customer service, retail, hospitality or call center experience
• Must pass a background check
• Typing speed of at least 35 WPM
• Clear speaking voice and good listening skills

Schedule: Tuesday to Saturday, 9:00 AM to 5:30 PM

Pay and benefits

• Health savings account (HSA) with employer contribution
• 401(k) with 4% match
• Three weeks of PTO to start
• Life insurance
• Short- and long-term disability

Applicants must be authorized to work in the U.S.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bear Creek Assurance.