Senior Customer Service Representative

About the company:

Since 2005, the company has expanded from listings into payments, shipping and seller financing.

Job summary:

Bayside Interactive is looking for a Senior Customer Service Representative to join a small, steady team. This is a phone-heavy role with set schedules. Breaks and lunch are scheduled by workforce management. You can work from home anywhere in the US. We have no office requirement.

Job duties:

• Meet targets for handle time, quality score and customer satisfaction
• Transfer calls to the right department with a warm handoff
• Explain bills and payment options and take payments over the phone
• Complete required training and quality coaching sessions
• Follow scripts and required disclosures on recorded lines
• Call customers back on open issues within the promised timeframe
• Answer inbound calls, live chats and emails from a queue
• Escalate complaints that need a supervisor or another department

Who you are:

• 6+ years of customer service, retail, hospitality or call center experience
• Comfortable using multiple screens and systems at the same time
• For remote roles: quiet workspace and wired internet at 25 Mbps or faster
• Typing speed of at least 35 WPM

Schedule: Monday to Friday, 8:00 AM to 4:30 PM

Pay and benefits:

• Health savings account (HSA) with employer contribution
• 401(k) with company match
• 11 paid holidays

Bayside Interactive is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We read every application and reply within about a week.

Start: Within 30 days.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Bayside Interactive.